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 ITIL: Build Your Help Desk in the Cloud |
| ITAM: Control Your Critical IT Assets |
| Agile: Read Our Blog & Have Your Say |
| Poll: Tell Us About Your Strategy |
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| Effective IT planning and management is a critical part of running any successful business. Planning and management strategies are widely varied, with options like agile, ITIL and BPM to consider. In this week's Global Roundup, we look at IT Infrastructure Library (ITIL) and IT asset management (ITAM), and try to dispel some myths surrounding agile projects. If you're a fan of our blog, read on and find out how you can contribute your own posts on any IT subject. |
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| ITIL: Benefits of a Help Desk in the Cloud |
| IT Infrastructure Library (ITIL) is the most widely adopted approach in IT service management. One of the many aspects of IT this can benefit is the helpdesk. This paper introduces easy-to-use and powerful help desk, self-service, and incident management tools built on ITIL-based best practices. Discover the benefits of an ITIL-based help desk, including the ability to quickly automate routine workflows, cut repetitive management tasks, improve service quality, and ease compliance. Read more about ITIL from our white paper library here. |
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| ITAM: Gain IT Asset Visibility, Control and Automation |
| IT asset management (ITAM) has always been a key element in a comprehensive service management strategy, and due to an unpredictable economic climate, organizations are more focused than ever on getting the maximum value out of IT assets. Traditional asset management can be time consuming and potentially inaccurate. This white paper describes a solution that enables organizations to take control of IT assets, from planning through to disposal, to improve service quality and better manage asset costs. Get more on ITAM here. |
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| Agile: Dispel Myths & Share Your Views |
| One of the most popular recent trends in IT management is the move towards agile practices. Unfortunately, there are some common misconceptions surrounding agile projects as well as the associated portfolio management. Read our three-part blog which aims to dispel the top myths surrounding agile and PPM. Like our blog? Then share your opinions with us and our readers! We are looking for contributors to blog on a variety of IT subjects. Drop a line to kasey_cassells@idg.com and let us know what you're interested in writing about. |
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Kind regards
Kasey Cassells
e-Editor
IDG Connect
P.S: Don't forget to take our quick poll and tell us about your IT planning and management strategy.
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